Shipping costs
Flat rate shipping within Canada***
Orders of $85 or more
Free shipping
Orders under $85*
Quebec and Ontario: $12*
To other provinces: $18**
*Shipping rates shown do not include taxes.
**Exclu les États-Unis, le Yukon, les Territoires du Nord-Ouest et le Nunavut lesquels sont expédiés au coût réel.
***Flat rate shipping applies to individuals only, retail orders are shipped at actual cost.
Processing times
An order is processed as soon as we receive payment and is generally shipped on the next business day. We can sometimes ship an order the same day if it is received early in the day and conditions permit.
Delivery times
We use Canada Post’s expedited service with tracking numbers. The tracking number allows you to track the progress of a package and also to know the expected delivery date.
Overall, delivery times indicated by Canada Post vary between 1 and 8 business days depending on the delivery location and up to 13 days for remote areas.
Order tracking
Once shipped, you will receive your tracking number; your detailed invoice will be included in your package.
In some cases, we may need to contact you before shipping your order (for example, due to an incomplete address). We recommend adjusting your settings and adding our email to your contacts or whitelist:
Availability of our soaps
Our Marseille soaps are made in France, in Marseille itself, by artisans whose operating structure cannot be compared to large mass production industries.
When soaps are out of stock, it is therefore possible that they will remain so for several weeks.
These out-of-stock products are marked “Out of stock” in our online store and cannot be added to the cart.
The expected date of availability is indicated as soon as it is known to us.
Settle an order
It is possible to pay by credit card, check or bank transfer.
Credit card
The shopping cart automatically directs you to the transaction platform where you can then enter your credit card information or use PayPal.
Check
Print the order receipt (confirmation) automatically sent to your email address and write your check payable to Boutique Kōsm.
Send everything to:
Boutique Kōsm
1258 Principale E
Saint-Paul-d’Abbotsford QC J0E 1A0
Your order will be processed upon receipt of your check.
Payment security
We entrust this important question to the professionals in the field.
When you complete your purchase, you’ll be redirected to the Clover or PayPal payment platform, securing your credit card details. This ensures that our customers’ data is encrypted to the highest industry standards and cannot be accessed by anyone.
From a technical perspective, Clover and PayPal use SSL encryption, a technology used by all online retailers that care about customer security. For any questions, please feel free to visit PayPal.